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Service FAQs



Have a question? It may already be answered! Here are a few general FAQs answered by our servicing experts.


Do I need to book my service in advance?

Yes. Please contact us in advance to book your service or complete our ENQUIRY FORM, This allows is to provide the quickest turnaround time possible and ensures we are aware of your service requirements prior to your equipment arriving. When reporting a fault, please have a serial number available, the model number, full description of fault (including how to replicate), and where possible a photograph or video of the fault or broken part. It is the customer’s responsibility to ensure all equipment is packed appropriately. 


Can you service my drill on site? 

No. Drills contain hazardous substances that need to be contained in a controlled environment.


How do i get my equipment to you? 

We can arrange for drills and small Prestige autoclaves to be collected by courier for a cost of £12.50, alternatively items can be taken to your local Post Office and sent through a Royal Mail tracked service. Please ensure you use a tracked service as Canonbury cannot accept any responsibility for equipment until it arrives at our workshop. When sending in equipment please make sure that it is clean (inside and outside with dust bags removed) and that any defects are reported before sending in. If requiring a PAT test please ensure mains lead is included. 


How long do you support a brand?

On average, parts availability is guaranteed for five years, although in many occasions it can be much longer. This is subject to manufacturer availability. 


Do you repair workstations?

We are able to make minor repairs, depending on the parts required.


What is the guarantee for repairs? 

Parts and repairs are guaranteed for six months. Reconditioned parts carry no guarantee. 


Do you offer repairs if I drop off my item? 

Subject to engineer availability we can book basic service and calibration on a same day service if the item is dropped off before 10am and collected after 3pm. This must be booked in advance.


Do you offer contracts or breakdown cover?

Not at present, but this is something we’re looking to offer in the future. 


To enquire about a service, or if you have any further questions, please complete our ENQUIRY FORM or contact our service department on 01280 843856 or services@canonbury.com.