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Returning goods

Please note that due to current Government COVID guidance we are operating with reduced staffing across our entire operation. We are processing all returns as fast as we can, but please be aware that these may take up to 2 weeks from receipt into our warehouse. We are also aware that some parcels returned via Royal Mail are taking longer to reach us, so please allow up to three weeks to receive your refund or replacement products. We are sorry for any inconvenience that this may cause and thank you for your patience.

If you would like to return an item to us please contact our Sales Office on 01280 706661 to obtain a returns authorisation number.  Returned items cannot be processed for credit without a returns number.


(a) GOODS being returned for credit or exchange will not be accepted without prior agreement. Account number, document number, product code and serial number (where applicable) must be stated, otherwise full credit including VAT cannot be given. GOODS being returned due to no fault of the COMPANY will incur a handling charge of 15% (minimum).

(b) Imperfect GOODS will be replaced, repaired or credited at the discretion of the COMPANY. Please ensure that you supply a cover letter stating the defect.

(c) Orders for GOODS not listed in our catalogue or which are of a special order nature cannot be returned, if supplied correctly.

(d) GOODS must be returned within 30 days of the original order date.

(e) All returned GOODS must be in resaleable condition as deemed by the COMPANY.